COMPLAINTS PROCEDURE

Tell us clearly what went wrong

Submitting a complaint

Email info@jobofferseurope.com with the client name, application reference, a clear description of the issue and the resolution requested. Attach relevant correspondence or documents where useful.

Response target

We aim to provide a substantive response to complaints and disagreements within three working days. Complex matters may require additional investigation; if so, we will explain the reason and next expected update.

Review

The response will summarise the information considered, the outcome and any corrective action or proposed resolution.

WA